Anyone who’s ever stepped foot in a business class knows about McCarthy’s ‘four Ps of Marketing’, which is still a very useful model. But, it does have a few inherent limitations in today’s saturated markets, where it’s increasingly harder for a company to capture attention or differentiate itself based on specific products or service benefits. For brands to succeed today, they must engage individuals in a deeper, multidimensional way. Today, brands must add something more human to the equation. The four Ps must become the four Es, consisting of emotions, experiences, engagement and exclusivity.
Listen to ‘The new marketing mix for the 21st century: 4Es’.
When writing this, it’s Buddhas birthday here in Seoul. The temples are full of people bowing, eating, and celebrating. I did not know much about the city (or South Korea for that matter) before Ian Kwon from the Google-AdWords-like music service fanatic.fm invited me to talk about music branding at a seminar and workshop. 48 hours later and here are my 10 learnings from Seoul.
Thanks everyone for sharing your thoughts and ideas. The future is yours, definitely!
1. Music is hugely important in peoples lives, and most people consume it as mp3s, from domestic download stores such as MelOn. iTunes music store is not available in Korea…
2. The music market seems to be quite commercialised and characterised by homogeneity. The major music players and media companies almost seem to dictate the overall music taste.
3. Social media is huge and Twitter seems to get extremely popular here. However, Facebook isn’t as successful as in other countries around the world (South Korea already had a similar service launched many years ago). A lot of Foursquare users getting on board can also be spotted.
4. The live music scene is flourishing, with most international bands holding concerts. But I also got the opportunity to experience some local music, on the “Green Plug Festival”. A festival that took place in a beautiful park on top of the hills overseeing the city. The area used to be a waste ground, but luckily the government turned it into a flourishing park.
5. South Korea is one of the countries in the world with the fastest and most well equipped Internet infrastructure. As someone told me, it takes about 5 seconds to download a full movie over here.
6. iPhone was launched only six months ago, but has already been sold in more than 500 000 copies. It’s hugely popular and people are now longing for the iPad release.
7. There is an underground South Korean indie music scene, but it has trouble in reaching out, mostly because of the South Korean media concentration, the commercialised top-driven music industry and relative homogeneity in music taste. Social media should be able to change this and give South Korean indie musicians a chance to find careers outside of the country.
8. Music branding is something very new in South Korea, and visitors of our seminar/workshop at the Gana Art Centre the other day is the real pioneers. A lot is expected to change in the near future (thanks for coming by everyone!)…
9. Electronic music seems to grow in importance. Club and lounge music is being played by the many design and fashion stores in the trendy districts of central Seoul. The perfect soundtrack of a young nation (well, that depends on how you look at it, of course…) full of energy, heading for the future?
10. South Korean people seem extremely friendly, sincere and curious. The people I met were very interested in sharing their opinions of the development in South Korea, and I could sense a great deal of national pride. One South Korean guy told me that ’speaking to foreigners gives us an opportunity to reflect upon ourselves, and share thoughts and feelings that we perhaps otherwise wouldn’t share’.
One other thing that struck me was that media in Europe write a lot about South Korean electronic brands such as Samsung and LG, as well as Korean car brands Hyundai and Kia. And, South Korea has been extremely successful in exporting these type of ‘hard values’ and products, but, what about South Korean culture and the more ’soft’ side of things? When will people outside South Korea start to see more South Korean fashion and design brands, and when will people in the west start to become fans of South Korean indie bands?
It will be interesting to see if South Korea will be as successful in exporting those things, and adapting to the new marketing paradigm of the 21st century, through: emotions, engagement, experiences and exclusivity. Spending 48 hours in this dynamic city, something tells me that South Koreans will…
How many times have you heard a song that you simply can’t get out of your head? One that seems to be stuck on repeat somewhere in the recesses of your brain?
What you’re experiencing is called an “earworm”. Taking its name from the German word, “Ohrwurm”, the phenomenon can last from a few hours to a number of days. But how does it work? Research at the University of California suggests the brain stores previously heard melodies like index cards in a Rolodex. Some songs seem to trigger questions inside our brains, which in turn search for answers by playing the loop over and over again.
Earworms are not very complicated by nature. In fact, the simpler the track, the greater the chance of it sticking in your head. Song repetition also increases the likelihood of reaching earworm status, as do unexpected musical twists in the song or melody. Earworms are everywhere, lurking in popular music and in the most successful sound logotypes.
Marketing professor, James Kellaris, compiled a list of the most (in)famous earworms. Here are five out of ten songs from what Kellaris refers to as “The Playlist from Hell.”
See if you agree (click on each song to listen in Spotify):
Heartbeats International are proud to introduce CEO Jakob Lusensky as one of twenty-three internationally well-known speakers and thinkers invited to speak at TEDxTokyo 2010, on May 15.
Jakob is invited to talk about music as a medium for branding under session 3, FIVE SENSES + ONE. An English Beta version of the book Sounds like Branding, written by Jakob, will also be released on this date (the full English version of the book is primed for release later this year).
Lady Gaga is living proof of the importance of the four Es; emotions, experiences, engagement and exclusivity, to stand out in today’s marketplace. Earlier this year Polaroid announced a strategic partnership with our fastest rising star, Lady Gaga, who now serves as Polaroid’s creative director. A brilliant strategic marketing move for Polaroid. With close to ten million Facebook fans and Twitter followers together, the lady of glam has proved she can move products. But, what is it about Lady Gaga that has made her this successful?
To begin with, Lady Gaga is a brand, and a brand of substance. She is an expert on building emotional ties to her audience, through her music. With specially designed clothes, sometimes haute couture (sometimes no clothes), dance and art, Lady Gaga gives her fans inspiring and unique performances, experiences, that they remember! Further, she gives people things to talk about, myths, often spread through social media by the lady herself, thus engaging fans all over the world into two-way conversations and storytelling, promoting the lady and her music, and reaching new fans. Moreover, Lady Gaga is about breaking boundaries, being interesting, standing out and distinguishing herself from other artists. Thus, she is exclusive. Overall, she is the new marketing model, the four Es, personified, and brands definitely have a lot to learn from her!
First lesson: It is the brand and not the product that matters most in today’s harsh market. Would people listen to Lady Gaga just for her voice? Second: By using the four Es marketing model, creating emotions, experiences, engagement and exclusivity, brands will build brand equity and increase their sales. Just as Lady Gaga does, brands will move their products. Final lesson: It’s still about the music! Using music - the media most people would least like to live without, as the fundamental key to create the four Es, will strengthen brands. Again, take a look at Lady Gaga. What would she be without her music? A spectacle, a freak stared at walking down the street? She would definitely not be one of the most talked about brands (sorry artists), covering fancy magazines all over the world, reaching new audiences, would she?
When writing this, it’s Buddhas birthday here in Seoul. The temples are full of people bowing, eating, and celebrating. I did not know much about the city (or South Korea for that matter) before Ian Kwon from the Google-AdWords-like music service 
Stockholm 8:40 AM, London 7:40 AM, New York 2:40 AM
How many times have you heard a song that you simply can’t get out of your head? One that seems to be stuck on repeat somewhere in the recesses of your brain? 
